Contact Us

Contact Us

We're here to help you find the perfect diamond and answer any questions you may have. Our team of diamond experts is ready to assist you with personalized service and professional guidance.

Get in Touch

Email

For general inquiries, questions, or assistance:

info@birlanddiamonds.com

We respond to all emails within 24 hours during business days.

Department-Specific Contacts

For faster service, contact the appropriate department directly:

  • Sales & Product Inquiries: sales@birlanddiamonds.com
  • Customer Support: support@birlanddiamonds.com
  • Orders & Shipping: orders@birlanddiamonds.com
  • Returns & Exchanges: returns@birlanddiamonds.com
  • Payment Questions: payments@birlanddiamonds.com
  • Certificate Verification: verification@birlanddiamonds.com
  • Business & Wholesale: business@birlanddiamonds.com
  • Investment Diamonds: investment@birlanddiamonds.com

Live Chat

For immediate assistance, use our live chat feature available on our website. Our team is online during business hours to answer your questions in real-time.

Phone Consultation

Schedule a phone or video consultation with one of our diamond experts. We'll help you:

  • Understand diamond quality and grading
  • Select the perfect diamond for your needs
  • Review specific diamonds via video
  • Discuss custom jewelry options
  • Answer technical questions about certification
  • Provide investment guidance

To schedule a consultation, email us at consultations@birlanddiamonds.com with your preferred date and time.

Business Hours

Our customer service team is available:

  • Monday - Friday: 9:00 AM - 6:00 PM (EET/EEST)
  • Saturday: 10:00 AM - 4:00 PM (EET/EEST)
  • Sunday: Closed

Note: Email support is available 24/7, and we respond within 24 hours on business days.

Mailing Address

Birland Diamonds
AJDrive OU
Estonia

For security reasons, we do not accept walk-in visits. All viewings and consultations are by appointment only.

Before You Contact Us

To help us serve you better, please have the following information ready when contacting us:

  • For Order Inquiries: Your order number and email address
  • For Product Questions: Product ID or certificate number
  • For Returns: Order number and reason for return
  • For Payment Issues: Transaction reference or payment method used

Frequently Asked Questions

Before reaching out, you might find the answer to your question on our FAQ page. We've compiled answers to the most common questions about:

  • Diamond certification and quality
  • Ordering and payment processes
  • Shipping and delivery
  • Returns and exchanges
  • Care and maintenance

Social Media

Follow us on social media for updates, diamond education, and special offers:

  • Instagram: @birlanddiamonds
  • Facebook: /birlanddiamonds
  • LinkedIn: Birland Diamonds

Feedback & Suggestions

We value your feedback and are always looking to improve our service. If you have suggestions, comments, or testimonials to share, please email us at feedback@birlanddiamonds.com.

Business Partnerships

Interested in partnering with Birland Diamonds? We work with:

  • Jewelry designers and manufacturers
  • Retail jewelers
  • Investment advisors
  • Industry professionals

Contact our business development team at partnerships@birlanddiamonds.com to explore opportunities.

Media & Press

For media inquiries, press releases, or interview requests, please contact:

press@birlanddiamonds.com

Technical Support

Experiencing issues with our website, QR code verification, or online tools? Contact our technical support team:

tech@birlanddiamonds.com

Privacy & Data Protection

For questions about how we handle your personal data, privacy concerns, or data protection requests, please contact:

privacy@birlanddiamonds.com

Complaints & Disputes

While we strive for excellence, if you have a complaint or dispute that hasn't been resolved through normal customer service channels, please contact:

complaints@birlanddiamonds.com

We take all complaints seriously and will work to resolve issues promptly and fairly.

What to Expect

When you contact Birland Diamonds:

  • Quick Response: Email replies within 24 hours on business days
  • Expert Guidance: Knowledgeable team with diamond expertise
  • Personalized Service: Tailored recommendations for your needs
  • Professional Support: Courteous and helpful assistance
  • Follow-Up: We ensure your questions are fully answered

International Customers

We welcome customers from around the world. Our team can assist you in English and provide guidance on:

  • International shipping options and costs
  • Customs and import regulations
  • Currency conversion and payment methods
  • Time zone considerations for consultations

Emergency Contact

For urgent matters related to active orders, shipments, or time-sensitive issues, mark your email subject line with [URGENT] and we'll prioritize your inquiry.

We're Here to Help

Whether you're purchasing your first diamond, building an investment portfolio, or have questions about our products and services, the Birland Diamonds team is committed to providing exceptional support every step of the way.

We look forward to hearing from you and helping you find the perfect diamond.

Contact us today at info@birlanddiamonds.com