Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Find answers to the most common questions about purchasing certified diamonds from Birland Diamonds.
If you need further assistance, our team is here to help.
1. General Information
What makes Birland Diamonds different?
We specialize in certified CVD and natural diamonds with transparent documentation, secure verification, and international sourcing.
Each diamond includes laboratory certification and a digital verification QR code.
Are your diamonds certified?
Yes. All diamonds come with a grading report from recognized laboratories such as GIA or IGI, depending on the stone.
Do you offer natural and lab-grown diamonds?
Yes. We offer both, with lab-grown diamonds clearly identified and accompanied by appropriate certification.
Where are you based?
Birland Diamonds is operated by AJDrive OÜ (Estonia) with sourcing and trade partnerships in Dubai.
2. Product Questions
What is the difference between natural and CVD diamonds?
CVD diamonds are man-made using advanced technology but have the same chemical and physical properties as natural diamonds.
They offer exceptional purity, brilliance, and full traceability.
What are the 4Cs?
The 4Cs describe a diamond’s quality: Cut, Color, Clarity, Carat.
What is an investment-grade diamond?
High-value stones chosen for their quality, rarity, certification, and long-term value retention.
Availability depends on stock.
Can I see the diamond before purchasing?
We provide detailed images, certification, and optional video consultations for selected stones.
3. Ordering & Payment
What payment methods do you accept?
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Major credit/debit cards
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Bank transfer (IBAN / SEPA)
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Cryptocurrency (USDT via approved networks)
See our Payment Methods page for details.
Is online payment secure?
Yes. All payments are processed through encrypted, PCI-compliant gateways with 3D Secure authentication.
Do you offer installment plans?
Installments may be available for qualifying purchases through third-party providers.
Contact us for current options.
How long does order processing take?
Most orders are processed within 1–2 business days after payment confirmation.
4. Shipping & Delivery
Do you ship internationally?
Yes. We ship to most destinations. Delivery times vary by country.
Please check import regulations before placing an order.
Is shipping insured?
All shipments are insured during transit via the carrier or our logistics partners.
How are diamonds packaged?
Diamonds are packed in secure, discreet packaging with a presentation box and relevant documentation.
Do shipments require a signature?
Yes. An adult signature is required for all diamond deliveries.
5. Returns & Exchanges
What is your return policy?
Eligible items may be returned within the stated return period if they remain in original condition.
For details, visit our Returns & Refunds page.
Can I exchange my diamond?
Exchanges may be available depending on the item and its condition. Contact us for assistance.
Are custom-made items returnable?
Custom or modified items are generally not eligible for return unless there is a manufacturing issue.
6. Certification & Verification
How do I verify my diamond?
Each diamond includes a QR code linking to our verification page and, where applicable, the laboratory’s database.
What if I lose the certificate?
You can request a duplicate from the issuing laboratory. Fees may apply.
Do you support independent appraisals?
Yes. Customers may have their diamond evaluated by any qualified gemologist or appraiser.
What is a laser inscription?
Some diamonds include a microscopic inscription of the certificate number on the girdle.
It can be viewed under magnification.
7. Care & Maintenance
How do I clean my diamond?
Use mild soap, warm water, and a soft brush.
Avoid harsh chemicals unless recommended by a jeweler.
Should I insure my diamond?
Yes. We recommend insuring valuable items through your home insurer or a jewelry specialist.
8. Business & Corporate Clients
Do you work with resellers or jewelers?
Yes. Verified business clients may request wholesale pricing and trade terms.
Can I buy diamonds for resale or investment?
Yes. Documentation for corporate or investment purchases can be provided upon request.
9. Customer Support
How can I contact you?
📧 info@birlanddiamonds.com
Live chat available on our website.
We aim to reply within 24 hours.